Before you get started, find out who can claim.
To lodge a claim for personal injury, complete an Injury Claim Form:
To lodge a fatality claim, complete a Fatality Claim Form:
If you would like a form sent in the post, contact the CTP Regulator.
Include as much information as you can. Being detailed will help the insurer to process your claim quickly.
Ideally, you should have the following information and documents ready when you complete the form:
For a fatality claim, you should also include a copy of the death certificate, if it is available.
You can still lodge a claim if some information is missing. If the insurer needs more information, they will contact you and ask for this.
Ask a doctor to complete a Medical Certificate. This helps the insurer to understand your injuries and what support you might need.
Download the Certificate as a Word document or PDF.
If your doctor charges you to complete the Certificate, keep the receipt. If your claim is accepted, the CTP Insurer can reimburse you.
Attach the completed Medical Certificate to your Injury Claim Form when you submit it.
You can lodge a claim if you do not know the details of the at-fault vehicle (for example, because the accident was a hit-and-run), or if the vehicle was unregistered on the date of the accident.
Send your completed claim form to the CTP Regulator.
If the vehicle that caused the accident is registered interstate, your claim will be managed by the interstate CTP Insurer. To lodge your claim, fill out a South Australian Injury Claim Form. Send your completed form to the at-fault vehicle's CTP Insurer.
If you need help, contact the CTP Regulator or the relevant interstate CTP authority.
Lodge a claim as soon as you can, so the insurer can start supporting your injury recovery.
If the accident was more than six months ago, you will need to give the insurer a reason for the delay (for example, if you have been too unwell to complete a form, or if you did not know you could lodge a claim).
If the accident was more than three years ago, your claim will generally not be accepted. The insurer will only accept your claim if very limited legal exceptions apply.
If you are unsure whether your claim will be accepted, contact the CTP Insurer of the at-fault vehicle for advice.
Once the insurer receives your claim, they will contact you within seven business days. A claims consultant will introduce themselves, give you a claim number, and help you through the next steps.
Make a note of your claim number. You will need to give this to your health provider/s, so they can send invoices directly to the insurer,
If you need help with the form:
CTP Insurance Regulator
https://www.ctp.sa.gov.au/for-injured-people/lodge-your-claim
Sep 6, 2024 5:36 am
Street Address: Level 8, 30 Wakefield St
Adelaide SA 5000 Telephone: 1300 303 558 Email: ctp@sa.gov.au
The CTP Regulator acknowledges Aboriginal people as the state’s first peoples, nations and Traditional Owners of South Australian land and waters.
We recognise that their unique cultural heritage, customs, spiritual beliefs and relationship with the land are of ongoing importance today, and we pay our respects to Elders past, present and emerging leaders of the future.
